Kauffman Phone Upgrade Initiative IT
Project Description
From 2019 to 2021, the Kauffman Foundation's IT team has been focused on upgrading and modernizing their phone system. Students have worked from the beginning of the process, helping pick the vendors based on client needs. First, students developed a list of requirements based on the Foundation's needs. From there, students sat in on vendor meetings with several high-profile vendors such as RingCentral and Zoom. They used that information to develop a recommendation report based on the needs of the Kauffman Foundation and the services provided by the different vendors.
Once the Foundation selected a vendor, students helped develop documentation for helping hundreds of employees transition to the new system. Students did this by first looking at the most commonly used features, and the most common questions during the initial training, then wrote documentation targeted at those things.
Project Details
- Developed a list of requirements from clients needs
- Evaluated various phone vendors (Zoom, RingCentral, etc) using requirement list
- Created a proposal document based on vendor students supported
- Created documentation to help Kauffman employees transfer to a new system
Skills
- Working with Clients and Vendors
- Requirements Document
- Requirements Matrix
- Proposal Document
- Training Documentation
Deliverables
Requirements Document
Training Documentation